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Real humans, real answers. Our team typically responds within 2 hours on business days.
Email Us
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Response within 2 hourshi@mypuppypaw.com →
SMS Phone Support
Mon–Fri 9am–5pm AEST. For urgent issues.
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MyPuppyPaw
241 Adelaide Street
Level 1 Suite 1105
Brisbane City, Queensland, 4000 Australia
Quick Answers
Check your email for a tracking link sent when your order shipped. You can also visit our Track My Order page for real-time updates.
We offer 30-day returns on all products. Visit our Returns & Exchanges page to start your return — it takes under 2 minutes.
Orders can be changed or cancelled within 1 hour of placing them. After that, they move to fulfillment. Contact us immediately via live chat.
Please use the contact form with a photo of the damage and your order number.
Send us a message
Fill out the form below and a team member will reply within 2 hours.