Returns & Exchanges.
Not in love with your purchase? We make it right — simply, quickly, and without the hassle.
Our hassle-free guarantee.
Every MyPuppyPaw product comes with a 30-day satisfaction guarantee. If you're not completely happy for any reason, we'll refund in full or exchange — no questions asked.
Our Return Policy
30-Day Window
Start your return or exchange request within 30 days of receiving your order.
Full Refund
Refunds are processed to your original payment method.
Exchange Shipping Support
Need a different size or colour? Contact us first and we will assist with your exchange shipping options.
✅ Eligible for Return / Exchange
- ✓Item received within last 30 days
- ✓Unused, in original condition
- ✓Wrong size or colour sent
- ✓Defective or damaged on arrival
- ✓Not as described
- ✗Items purchased more than 30 days ago
- ✗Items showing significant pet wear
- ✗Consumables (filters, treats) once opened
What happens next
Common Questions
Select "Damaged or defective" in the form, attach a photo of the damage, and we'll send a replacement immediately.
Yes. You can return individual items from a bundle. The refund will reflect the proportional value.
We issue the refund within 48 hours.
Start your return
Complete in under 2 minutes.